HOW CAN WE HELP?

Wagers are settled once the official result is declared by the relevant governing body or racing authority. Most pre-match sports markets settle within minutes of the final result; racing markets settle once correct weight or the official result is declared. Winnings are credited to the wallet the stake was taken from.

If two or more competitors tie for a placing, your stake is divided by the number of competitors in the dead heat and the divided stake is paid at the full odds of your wager. A $10 win bet at 4.00 in a two-way dead heat returns $20.

If an event is abandoned, cancelled or postponed and is not completed within 48 hours of its scheduled start, wagers on markets that have not already been decided are voided and stakes returned. A voided leg in a multi is treated as odds of 1.00 and the multi stands on the remaining legs.

The complete Settlement Rules — including sports-specific rules, racing scratchings and deductions, errors, maximum returns and how to raise a settlement dispute — are published on the Settlement Rules page, linked in the footer under Legal and from Section 22 of the Terms & Conditions.